← Features
Support and replacements included
Messages answered, problems fixed remotely, and a replacement sent if a box fails.
Support is part of the plan, not an extra. If something stops working, message us on Zalo, WhatsApp or Messenger.
What is included
- Remote diagnosis and fixes
- A replacement box if one fails, shipped to you
- Updates to the apps and settings on your boxes
How we answer
- Starter and Host: chat support, usually within one working day
- Portfolio: priority response and one contact for every property
What helps us help you
Tell us the room, what you see on the screen, and what you already tried from the reset card. A photo helps.